Naisah Muhammad
Managing Director, Cash Ops Consulting
I bring clarity to chaos
I partner with CFOs and founders of scaling professional services firms to transform revenue operations at the structural level.
When billing errors, delayed collections, and unclear reporting distort cash reality, I step in as fractional revenue operations leadership — eliminating leakage, tightening DSO, and building the infrastructure required for disciplined growth.
I accept a limited number of engagements each year to ensure hands-on implementation and measurable cash impact.
Let's connect.
Reduce
Daily Sales Outstanding
Recover
At Risk Cash Collections
Optimize
Systems for scale
Ask My Clients....
I actually bring clarity to chaos.
I partnered with a digital marketing firm before a massive growth stage, and the results are in.
Erin Gough
Chief of Staff, Market My Market, Digital Marketing Firm
“Naisah identified compliance risks in our billing workflows, designed and implemented a scalable system, and executed a full system migration with zero downtime or revenue disruption. She created reporting and dashboards that gave us revenue visibility and predictable cash flow, allowing us to grow fourfold without the chaos that often comes with expansion. The systems she put in place are stable and will serve our team long-term. I cannot recommend Naisah highly enough
This customer's base grew 433% in 12 months. Our partnership allowed them to operate without interruption.
The Reduce, Recover, Optimize Framework
Rather than relying on one-size-fits-all solutions, I offer three service tiers designed to meet you where you are today and support where you’re growing next.
Tier I: Strategic Diagnostic Assessment
This introductory tier includes a comprehensive evaluation of your accounts receivable quote to cash systems, workflows, and performance. I analyze your technology stack, billing processes, DSO trends, pain points, and revenue risk exposure to identify inefficiencies. You then receive a prioritized roadmap outlining identified risks, immediate wins and longer-term infrastructure upgrades. The engagement concludes with an executive presentation and detailed PDF deliverable to guide confident next steps.
Tier II: Hands-On Operations Transformation
This phase addresses both immediate cash performance issues and the structural weaknesses causing them.
I take ownership of stabilizing your current accounts receivable environment — correcting billing breakdowns, tightening collections processes, resolving workflow inefficiencies, and restoring visibility into receivables performance. As cash discipline is re-established, I simultaneously design and operationalize a durable revenue operations framework aligned to your growth trajectory.
The engagement may include full order-to-cash system implementation or strategic enhancement of existing platforms, formalized standard operating procedures, clarified role accountability, automation and data integrations, and the development of executive reporting infrastructure.
By the conclusion of this work, your organization has a fully operational AR function with defined ownership, embedded controls, accurate forecasting capability, and real-time visibility into past due accounts and expected cash inflows. Leadership can confidently answer what is outstanding, what is at risk, and what will convert in the next 30, 60, and 90 days — without reactive investigation.
Tier III: Fractional Leadership
This tier provides embedded executive oversight to protect and continuously strengthen your cash operations.
I assume ongoing ownership of AR performance through structured monthly reviews, metric analysis, and trend evaluation to ensure disciplined cash flow management and early risk identification. Leadership receives clear, executive-level reporting on DSO performance, cash health, working capital exposure, and revenue risk, supported by board-ready presentations when required.
In parallel, I lead and develop AR personnel, reinforce accountability standards, and guide the continued evolution of systems, processes, and risk controls. This includes strategic input on hiring decisions, technology investments, policy design, and scalability planning to preserve operational integrity as the business grows.
The objective is sustained cash discipline, executive visibility, and a revenue infrastructure that remains aligned with growth.
Real results. Not false guarantees.
This is what I do.
Case 1
100% DSO reduction
A 4-year-old California startup with $14M in recurring revenue was experiencing significant revenue leakage. After my initial assessment and deployment of the CashOps Framework, DSO dropped from 45+ days to 16 days in under two quarters, while the over-60-day past-due bucket went from 30% to 0%. The improvement effectively paid for the engagement itself.
Case 2
$360K Recovered & Customer Satisfaction Restored
A 30-year-old global SaaS company in the family entertainment industry faced widespread nonpayment due to COVID-related closures. Deploying the CashOps Reduce, Recover, Optimize Framework, we recovered over $360K in previously written-off debt within two quarters while improving customer billing satisfaction from failing to 98%.
Case 3
Automated AR Enables 40% Revenue Growth
I partnered with a six-year-old digital marketing firm experiencing strain on their manual QuickBooks billing process. After a full AR transformation, the firm scaled from 60 to 297 clients and grew revenue by 40%, managing this growth on autopilot with complete visibility into AR health — all without disrupting revenue or adding headcount to the finance team.
How we work together
The Road To Clarity In Four Steps
STEP 1
30 MINUTE ASSESSMENT CALL
I discuss your product and current AR challenges, growth trajectory, and what success looks like. In this call, we gain clarity on whether we're the right fit and which engagement model makes sense for your situation. Once we confirm we are a good fit, I send your proposal detailing your package, cost, deliverables, and timeline. Once the proposal is signed, we get to work. At this stage we complete intros, access, and setup.
STEP 2
STRATEGIC DIAGNOSTIC (3-6 Weeks)
Complete O2C audit, technology evaluation, and AR health analysis. You get a prioritized roadmap showing exactly what's broken, what to fix first, and projected ROI for each initiative.
STEP 3
TRANSFORMATION IMPLEMENTATION
We move forward with the action items of your readiness level or Priority. Rebuilding your billing infrastructure, automate workflows, migrate systems, recover bad debt, and training your team. You get measurable results at every milestone, not just a binder full of recommendations.
STEP 4
ONGOING FRACTIONAL LEADERSHIP
I work alongside your team to keep cash coming in, collections on track, and AR cash operations running like clockwork. I provide monthly insights, guide process improvements, and advise on systems or staffing as your business grows. You get all the benefits of an experienced finance leader—without the overhead of a full-time hire.
Your Investment
I provide a customized suite of support to match your timeline, budget, and readiness.
Transparent, scalable, and without hidden costs.
Strategic Diagnostic Assessment
Starting @ $8K
Ideal for companies in the early stages of operations transformation who need clarity on what's broken and what to fix first.
What's Included:
Cash Operations Transformation
Starting @ $10K
Ideal for companies ready to completely overhaul their billing infrastructure and build systems that scale with aggressive growth.
Fractional Director Retainer
Starting @ $5K/Month
For companies that need to scale their business quickly with executive-level revenue operations leadership without the full-time hire and unlimited possibilities.
Special Projects
$250/hour
For companies that need targeted expertise on specific challenges, system evaluations, process audits, team training, or strategic advisory on a flexible basis.
Meet Your New Fractional Leader
I’m Naisah Muhammad, Founder of CashOps Co.
For more than 15 years, I’ve led revenue and cash operations across high-growth and enterprise organizations — building the financial infrastructure that converts reported revenue into reliable cash.
My foundation began in collections, mastering billing accuracy, compliance, and performance metrics at the ground level. I advanced to Director of Accounts Receivable, where I led cross-functional teams and redesigned end-to-end revenue workflows to reduce DSO, eliminate leakage, and restore executive visibility into cash performance.
I am not an advisor removed from execution.
I am an operator.
Today, I serve a limited number of professional services firms as their fractional revenue operations leader; embedding structure, controls, and reporting discipline into the core of their financial operations.
The result is clarity at the executive table, confidence in the numbers, and infrastructure built for growth.
Naisah J. M.
FAQ
Questions & Answers
Do you have questions? Here you will find clear answers about processes, services and cooperation.
What is a Fractional Director?
As your Fractional Revenue Operations Director, I become an integrated part of your leadership team: leading your AR staff, presenting to executives, optimizing processes, and planning for scale. You get C-suite level expertise tailored to your growth stage, with the flexibility to scale up or down as your needs change.
Think of it as having a seasoned VP of Revenue Operations on retainer—at a fraction of the cost.
How do I know if this investment will pay off?
The ROI typically shows up in three ways within the first 6-12 months:
Immediate Cash Recovery: Clients have recovered $50K-$1M+ in aged receivables and bad debt they'd written off. If we recover even a portion of your aged AR, the engagement often pays for itself.
Operational Efficiency: Reducing DSO from 60+ days to under 30 days frees up working capital you can reinvest in growth. Automation eliminates 40+ hours of manual work monthly—that's either cost savings or redeployed talent.
Avoided Costs: A bad executive hire costs $200K+ in salary, benefits, recruiting, and severance. One prevented hiring mistake or one avoided system failure pays for the entire engagement.
Most transformation clients see 300-500% ROI within 12 months through a combination of recovered revenue, freed-up capital, and operational savings.
We're growing fast can you keep up with our pace?
Absolutely. Fast growth is exactly what I specialize in. I've supported companies scaling 40%+ year-over-year, and my approach is specifically designed to build infrastructure that scales ahead of your growth, not behind it.
When you're growing rapidly, you can't afford to have billing chaos slow you down. I build automated systems and scalable processes that handle 2x, 3x, even 5x your current volume—so your AR operations are never the bottleneck.
Plus, as a fractional resource, I can flex up during critical periods (system migrations, month-end close, audit prep) and scale back during steadier times. You get the support you need, when you need it.
What if we've already tried to fix this ourselves and failed?
You're not alone—most companies attempt DIY fixes before bringing in outside help. The challenge is that AR transformation requires a specific combination of technical expertise, process design, change management, and system knowledge that's rare to find in one person. I come in with a proven framework, the technical skills to implement it, and the leadership experience to drive it across the finish line. Plus, I've seen what doesn't work—so we won't waste time repeating past mistakes.
How does the billing and payment process work?
Strategic Diagnostic Assessment:
50% deposit upon signed agreement
50% due upon delivery of final presentation and roadmap
Payment via ACH, wire transfer, or credit card (convenience fee applies)
Transformation Projects:
Structured as monthly payments over the engagement period
First payment due upon signed agreement
Subsequent payments due on the 1st of each month
Final payment upon project completion and deliverable handoff
Fractional Director Retainer:
Monthly retainer billed in advance on the 1st of each month
Month-to-month agreement with 30-day cancellation notice
No long-term contract required after initial 90-day onboarding period
Special Projects (Hourly):
Invoiced bi-weekly based on hours worked
Net 15 payment terms
Minimum 10-hour engagement
All invoices are sent via email with online payment options. We accept ACH (preferred), wire transfer, check, and major credit cards.
How many clients do you work with at once?
Current Capacity Model:
1-2 Fractional Director Retainer clients (ongoing, high-touch relationships)
2-3 Active Transformation Projects (3-6 month intensive implementations)
Unlimited Diagnostic Assessments (2-3 week engagements with minimal overlap)
Why This Matters:
You're not hiring a firm that assigns you to a junior consultant while the senior person oversees from a distance. When you work with me, you get me—hands-on, strategic, and accountable for results.
What if you're at capacity?
I maintain a priority waitlist for transformation and retainer clients. During our assessment call, I'll let you know the current availability and expected start dates. For urgent situations, I can sometimes accelerate timelines or refer you to trusted colleagues in my network.
The goal is quality over quantity. I'd rather serve fewer clients exceptionally well than spread myself too thin and deliver mediocre results.
Let's get started
Ready to Transform Your Accounts Receivables Cash Flow Operations?
Let's talk about where you are, where you
want to be, and how to get there. I offer complimentary 30-minute strategy calls to qualified companies.
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Contact
Naisah JM
Managing Director
817.675.7077
naisah@cashops.io
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